INETCC provides a broad range of technical support and help desk services focused on achieving measurable, total customer satisfaction for your business. We employ dedicated, technically-trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the technical support process, including required activities, escalation procedures and system-level reporting to meet the specific needs of your business. Additionally, we provide insight into your future product development initiatives by analyzing product-related contact patterns gathered from technical support functions.

For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of an increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty. In today’s competitive marketplace and dynamic product life cycles, the frustration produced by busy signals, long hold times and incompetent staff can quickly result in lost customers.

INETCC has already high know-how regarding the services linked to the call center activity: customer service, hot line, telesale, etc. We have added to this know-how other services as the management of the logistic in order to propose to our customers a global service.
It is why INETCC has developed several stored and logistic offices which gives the possibility to our customers to store and send their goods.

For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of an increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty. In today’s competitive marketplace and dynamic product life cycles, the frustration produced by busy signals, long hold times and incompetent staff can quickly result in lost customers.

INETCC is managing customer services 24/7 for several languages: English, Japanese, Chinese, Japanese, Korean, German, French, Italian, Spanish, Russian, Portuguese, Dutch, and more.
These 24/7 staff are located in differents locations, depending on the profile of the customer service (insurance/bank, switchboard, hot-line, E-commerce, etc) 24/7 services are provided from several locations from all continents.
INETCC is able to provide these 24/7 services for short, mid or long term projects.