Case Studies

iNETcc has launched support services for the Screeneo-Philips projectors to about 1.8 billion people in Europe, USA & China from only 3 sites: China, Bosnia, and the Philippines.

All projectors from the company Screeneo, under the brands Screeneo & Philips, are supported by iNETcc.

The support service was launched first in Tunisia 4 years ago and then transfer to Bosnia due to the skills of the agents in this country regarding languages, background & experience.

The project is managed in , in 5 languages: German, Mandarin, English (UK & USA), French and Italian in order to support the European, Chinese and US markets.

Thanks to synergies between our different locations in Europe, China and South-East Asia, we have been able to set up and manage until now this support service reaching all KPI.

Screeneo-Philips has taken advantage of iNETcc experience and footprint in Asia in order to extend  successfully their support service in all main worldwide market quickly, simply, and with cost-efficient – Experience, Flexibility, Speed & Cost-Effective.

How the collaboration is working with Philips-Screeneo:

Sales – Administrative: Since Screeneo-Philips has a head office in Europe, iNETcc is managing sales, contract and billing process from Europe, close to our customers. – Flexibility

Project Management: iNETcc has a project manager per geographical area: one in Bosnia, one in China and one in the Philippines. Their primary language is English so communication between Screeneo-Philips and the local team leader is easy. The project manager in Bosnia is leading the training for all markets, due to the proximity with Screeneo-Philips  head office in Switzerland and due do its experience – Multilingual Network – Local footprint

Follow-up: Regarding the statistics, all teams are using ZENDESK.  Screeneo-Philips receives per period same format regarding the tables of statistics for all markets thus able to compare the results easily. All these statistics are uploaded in our CRM tool, a website developed and owned by iNETcc – Technology & Cutting-Edge Solutions.

INETcc has launched a service of detection of leads for cutting-edge devices in 8 languages all managed from 6 locations in Europe & Tunisia:: German, French, Dutch, Polish, Romanian, Hungarian, Czech & Slovak.

iNETcc provides hundreds of leads every month to the sales manager of its customer and regarding cutting-edge devices as: Microscopes, sensors, vision detectors…

The customer, whose European head office is in Belgium has long term collaboration with iNETcc, it started in 2012 and the production is made from Bosnia, Belgium, Romania, Czech Republic, Poland & Tunisia.

More than 20+ agents are working for the customer with non-stop success and very low attrition rate.

The customer takes advantage of the experience and the very high skills of the agents regarding languages in order to provide its European subsidiaries with leads.

How the collaboration is working:

– Sales – Administrative: Manage from Belgium & France : Proximity

– Project Management: From 6 countries with local team leader which has several years of experience – daily exchange between iNETcc and the customer : Know-How – Experience

-Follow-up: Regarding the statistics and the follow-up, the team is using the “Virtual PC” of the customer, consequently all data remains in Belgium and the customer has a live access to the statistics: Transparency – Security of the data

iNETcc managed an multilingual project Optin in Europe and Asia (Korea) from its offices of Bosnia, Tunisia and Vietnam.

The customer is leader in the sector of Pharmaceutical Industry.

INETcc managed thousands of data from Asia and Europe.

In Europe:

The customer takes advantage of the experience and the very high skills of the agents in Bosnia regarding outbound projects and languages .

How the collaboration with the customer is working:

– Sales – Administrative: Manage from Belgium & France : Proximity

– Project Management: From Bosnia and Vietnam with local team leader which have several years of experience for outbound project :  Know-How – Experience

– Follow-up: Regarding the statistics and the follow-up, the team leader are sending daily the results of the day and has at least one online meeting per week with the Customer: Transparency – Flexibility

Outbound OPTIN – 35 countries – 12 languages

iNETcc managed a global project of qualification of files – Optin in about 35 countries of Europe, Africa and Asia from its offices of Bosnia, Mauritius and Tunisia.

The customer is leader in the sector of Pharmaceutical Industry – molecular diagnostic

Our team have called more than 50,000 data.
 
Our customer takes advantage of our experience & skills regarding
Pharmaceutical industry & international outbound projects, iNETcc has been able to
launch this project quickly from 3 countries and in 12 languages.
 
How the collaboration is working:
 
Sales – Administrative: Manage from Belgium & France – Proximity
 
Project Management: From Bosnia & Tunisia with local team leader which
have several years of experience for outbound project– Know-How – Experience
 
Follow-up: Regarding the statistics and the follow-up, the team leader are sending
daily the results of the day and has at least one online meeting per week
With the Customer– Transparency – Flexibility

European Support – Online Video Game

iNETcc is managing the European support services for one of the worldwide leader of the video game industry.
Our customer, a Japanese company publishes and distributes some of the most popular video games and entertainment products in the world.

All video games provided to their European customers are supported from our multilingual office in Bosnia and this 365 days a year.
 
The project is managed in several languages and the objective is to answer the queries of the online gamer about the use of the video games provide by our customer, all queries must be handled within 36 hours and revised previously by the management in Japan, this organization required a high flexibility of the team in Bosnia in order to work together with the Japanese team during part of the Japanese working hours.

Outbound project – Qualification of data – 9 Languages

iNETcc has managed part of an EU project in relation with the Access City Award 2025.

Locations of the production: Bosnia & Belgium

Profile of the project: Qualification of data – Support in order to subscribe online to the competition – Provide information about the project

Targets: City 50,000+ people

Languages: Bulgarian, Croatian, Greek, Czech, Estonian, Hungarian, Lithuanian, Romanian, Slovakian


Rules of contest: Since 2010, the European Commission organises the Access City Award. This Award recognises and celebrates a city’s willingness, ability, and efforts to become more accessible for persons with disabilities, in order to:

– guarantee equal access to fundamental rights;

– improve the quality of life of its population; and

– ensure that everybody – regardless of age, mobility or ability – has equal access to all the resources and pleasures cities have to offer.

Telesales of subscriptions : France – Belgium – Switzerland

Since 2000, iNETcc has built up considerable expertise in the publishing sector, particularly in subscription campaigns for the French-speaking European markets and Dutch-speaking Belgium.

iNETcc has managed projects for the big names in publishing – Dupuis, Roularta, Mondadori, Bayard, Atlas… – from its centres in Belgium and Africa.

Hundreds of thousands of subscriptions have been sold since 2000, with a limited number of complaints thanks to optimised quality controls and extensive know-how.