Technology – Omnichannel Solution

INETcc is able to provide a full omnichannel BPO Call Center solution.

  • IA – Integration
  • Chatbot
  • Dialer – Outbound – Inbound..
  • Whatsapp, Zendesk, Salesforce, FB…. integration to your CRM solution

Our ingeneer are continuously developped IT solution in order to improve the cost-effective of your support service

  • Omnichannel Solution
  • Zendesk – Sales Force – Whatsapp integration
  • Schedule of the agents
  • Reporting
  • IVR
  • Dialer – Scripting

Mean Features

Contact Manager


Display of Contacts information with interaction tracing on all communication channels.

Unified Agent desktop


Interaction and information management to deliver an effective service from a single intuitive desktop interface and with integrated WebRTC technology.

Triggers & Automations


Creation of automations to optimize the agent-customer interaction while automizing repetitive tasks and processes. Functions may be automized depending on predefined actions and timing.

IVR Designer


IVR configuration through an easy and intuitive Drag&Drop system. It also offers several ready-made functions for routing calls or performing tasks, without the need for programming. Some examples of IVR are: Auto-Attendant, Customer Satisfaction surveys, Call Back.

API open channel


Possible integration with communication channels (social media, videos…) through API

Dashboard Customizzate


Creation of customized dashboards and performance KPIs configuration to monitor agents’ activities and dynamically manage all modifications in real time depending on urgencies or needs.

Analytics & Reports


Data and performance analysis from the Contact Center by using the Reports already provided by the system or, alternatively, you can build Customized Reports to better analyze the achieved goals.

Messenger


In-system chat that makes it possible for agents to co-operate effectively with each other with a view to better addressing customers’ requests.

Auto Dialer


Automatic dialer to make outbound calls in Progressive, Power, Preview and Predictive mode.

Scripting tool


Composition of scripts to back up agents during the interaction with the customer.