We have set up call center agents and supervisors for outbound and inbound calls: our agents have been specifically trained for financial products.

We manage thousands of insurances contact every month whatever the canal: inbound calls (insurance claim processing) – outbound calls, email, social media, etc.
We are fully involved into the decision of the reimbursement or swap of the devices, we also manage the sales for insurances & bank companies (including up sell – cross sell).

Nowadays, these activities represents thousands of contact handles everyday from several countries.

We have set up staff specifically trained for publishing sectors. We have more than 20 years of experience in selling magazines, comics, newspapers from several countries whatever the target.

Our team which makes thousands of calls everyday do not make calls only, but also analyze the needs of the target in order to propose the most appropriate product; working with native speakers help us to make qualitative calls.

We have trained specific staffs which manages inbound/outbound calls & social media contacts for telecom and IT business.

Our agents follow a long period of training before starting to manage contacts, they are working as well during a test period with another agent who has a strong experience: binomial management.

Our long experience on telecom and IT sectors, from 5 to more than 20 years following the countries, is the guaranty of quality and fast ROI.
We make and receive millions of calls every year from Philippines, Bosnia, Indonesia, China, Germany, Colombia, Japan, Italy…

We manage your reservations, orders, booking informations and we are also able to set up quickly – several days – a team in case of emergency; for example a peak of activity during high season period.

We handle calls & email of your customers in order to find the best place which will fit their specific demands (ski, beach, mountain) and their budget.

Of course our native speakers know very well their own market and geography, so that they will be able to give the most suitable information and will help your customers to make the best choice.

We manage the calls and the schedule of your goods & delivery agents.
This is one of our oldest activity whatever the canal is – inbound/outbound calls, email, etcf. For several years we are managing the schedule of your delivery agents making meeting with your customers, we make quality calls, we make surveys, etc.

Once again our callers will help your customers to make the mots suitable choice because they know well their countries/markets being native speakers, we also adapt the selection of the callers following their skills regarding your sector of activity and your market.

We set up a team for your marketing campaigns, including your advertising campaigns. Also, we have agents available for answering the specific demands of your customers and to sell your product online.
The medical and pharmaceutical sectors are very specifics because they are linked to the health of your customers, this is why we have trained specific project manager in order to propose reliable services.

Besides the specific training we also have a high experience in some of the biggest markets in the world; our staff knows very well most of the main markets and the behaviour of your customers, this is the main advantage to start or develop a new market.

We set up team which manages inbound/outbound calls, chat and email; our team have done a specific training regarding industry services.

The industry is considered by our production manager as a key sector. We collaborate all together with our customers in order to increase the skills of our team and consequently to increase your ROI.

These skills and knowledge of your markets due to our high knowledge of the biggest industrials countries – Germany, China, Japan, Italy, Korea are the guaranty of delivering services with high quality; we can deliver suitable informations about your products/devices/goods and be one of your bridge between your customers and your production.

We manage your website requests: sales, informations, complains, logistic, billing, etc.

This is the sector of activity which has a non stop increase for years and will still increase in the future; it is why we train new staff non stop from several countries, in order to have agents available for your e-commerce activities or your marketing communications. We are also able to propose all kinds of management: call, chat, email, callback.

We improve our skills in order to make more and better sales; we care about the the quality of speech/language in order to be the local for your global needs.

We are collaborating with the key players of the social media sector of activity in order to mange their content moderation.
We have team in Asia, Africa & South-America with experience and high skills managing 24/7 the content of the social media.

We set up specific team with specific skills regarding marketing, communication, advertising; we are able to manage your marketing calls (advertising on TV, radio, internet, etc).
This is one of the key sector of our activity. For several years we have some partnerships with companies working in the industry of marketing whatever the continent. This gave us a high background and the capacity to set up your campaign with efficiency and speedness.

Once again, a key sector of our activity. This industry is very important for the future of the world.

It is the reason why we perform specific training for our callers; our team from Germany to China, but as well as in France, Italy, Spain & Africa or America will give support to your customers with efficiency and speedness whatever energy you need.