BPO Call Center Consortium
Globale Communication with Local Intelligence
+35 Countries | +35 Languages |
+ 25 years experience
Our BPO call center expertise
Fully globalised and standardized quality, production and IT process wherever your location. Globale Communication & Local Intelligence
Multilingual Customer Service
Multilingual customer support and technical helpdesk
20+ languages in Europe and offshore
24/7 support
Integrated technologies
Omnichannel Contact Center Services
Inbound/ Outbound
Chat
E-mail
Social media
Content moderation
Back Office Services
Data validation and content creation
Press monitoring and clipping
Invoice management
Industries
Fashion
Gaming & Betting
Health and Insurance
Media &Publishing
Finance
Retail
E- Commerce
Certificates
ISO9001:2015
ISO27001:2022
GDPR
Automation & Technology
Chatbots
AI Integration
QA automated processes
Interaction and sentiment analytics
Global Communication, Local Intelligence
Cultural Affinity
Skilled, Highly Multilingual Workforce
EU Membership & Data Protection Compliance
Competitive Costs
Strong Technical & Digital Capabilities
Our Customers
Our Team
Cosmin Raducu
General Manager and Vice President
With a particular focus on international accounts, Cosmin has 19 years of expertise in BPO industry, with 17 years in leadership positions. He has led operations and client management across multiple sites, including international accounts. In 2023, he became Vice President, being a key player for managing projects, driving productivity and looking forward to great results.
Horia Popovici
Operation Manager
Horia joined the team in 2009 as a Team Leader. With various and challenging projects, he gained extensive knowledge of the BPO industry and operations management. His dedication and analytic eye joined his expertise in streamlining processes, managing multiple client accounts simultaneously. He is making sure that all service-level agreements and KPIs are met, offering support and valuable input to the team.
Cezar Botez
Operation Manager
Dedicated to operational excellence, Cezar joined the team in 2008 as an Agent. His ambition and hardworking personality were a focus point in his career, being promoted to Project Manager in 2011. Due to the coordination of multiple complex projects in various industries, the knowledge and experience in operational management & client management led to his position as an Operations Manager in 2015, that he holds until today. Cezar is a valuable member with leadership skills, oriented towards results and performance, offering sustainable & innovative solutions.
Get in touch with us
INETcc FRANCE
47, Rue Marcel Dassault 92100 Boulogne-Billancourt
INETcc BELGIQUE
+32 28 98 98 70
Rue du Congrès, 37 1000 Bruxelles